1. Information We Collect
We collect this information when you use the Heybopet mobile application, connect a smart pet device, or otherwise use our related services. Pet profile information helps us provide personalized feeding suggestions, fresh food recipe recommendations, nutrition analysis and pet wellness assistance.
AI-generated recommendations are intended for general pet wellness and nutrition support only. They are not medical diagnoses or veterinary treatment recommendations.
Account information
- Username
- Mobile phone number
- Account login information
- Account authentication information
Pet profile information
- Pet name and photo
- Species, breed, age, weight and gender
- Activity level and feeding preferences
- Dietary restrictions, allergies and health-related information you choose to provide
Smart device information
- Device model, ID and serial number
- Device status and usage records
- Cooking records
- Feeding records
Wi-Fi and network information
- Wi-Fi network information
- Device pairing information
- Network connection status
- Wi-Fi passwords used only for device setup and connection
AI nutrition recommendation data
- Pet profile information
- Feeding preferences and ingredient selections
- Recipe history
- AI-generated Fresh Match, recipe and feeding recommendations
2. How We Use Your Information
- Provide and maintain Heybopet services
- Connect and operate smart devices
- Generate personalized nutrition recommendations
- Improve our products and services
- Provide customer support and diagnose technical problems
- Protect account security and comply with legal obligations
3. Third-Party Services
Heybopet may use trusted third-party service providers to support our services. These providers may process information only as needed to provide their services to Heybopet.
Tuya Smart Platform
- Enables smart device connectivity and control
- May process device information
- May process device connection and network communication information
AI service providers
- Generate nutrition recommendations
- Analyze information you provide for Heybopet features
- Used only to provide Heybopet services
4. Data Storage and Security
We use reasonable technical and organizational measures to protect your personal information, including secure data transmission, access controls, account authentication and data protection procedures. No internet-based service can guarantee complete security.
5. Data Retention
We retain your information only for as long as necessary to provide Heybopet services or to comply with legal requirements. You may request deletion of your account and associated personal information at any time.
6. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and data
- Withdraw consent
- Request information about how your data is processed
7. Account and Data Deletion
You can request deletion of your Heybopet account and personal data. Please email [email protected] with your registered account email address or phone number and your deletion request. After verification, we will process your request and delete applicable personal data within a reasonable timeframe.
Some information may be retained where required by law.
8. Children's Privacy
Heybopet services are not directed to children under the age required by applicable laws. We do not knowingly collect personal information from children.
9. International Data Transfer
Your information may be processed in countries where Heybopet or our service providers operate. We take appropriate measures to protect your information according to applicable privacy laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the Last Updated date at the top of this page.
11. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact Hangzhou Heybo Pet Products Co., Ltd. at [email protected]. Our address is Hangzhou, Zhejiang, China.
中文版本
隐私政策
本政策说明您使用 Heybopet 应用、智能宠物设备及相关服务时，杭州嘿博宠物用品有限公司如何收集、使用、存储和保护个人信息。
1. 我们收集的信息
当您使用 Heybopet 移动应用、连接智能宠物设备或使用相关服务时，我们会收集上述信息。宠物档案信息可帮助我们提供个性化喂养建议、鲜食食谱推荐、营养分析和宠物健康辅助服务。
AI 生成的建议仅用于一般宠物健康和营养支持，不构成医疗诊断或兽医治疗建议。
账户信息
- 用户名
- 手机号码
- 账户登录信息
- 账户认证信息
宠物档案信息
- 宠物姓名和照片
- 品种、年龄、体重和性别
- 活动水平及喂养偏好
- 您主动提供的饮食限制、过敏及健康相关信息
智能设备信息
- 设备型号、ID 和序列号
- 设备状态及使用记录
- 烹饪记录
- 喂食记录
Wi-Fi 与网络信息
- Wi-Fi 网络信息
- 设备配网信息
- 网络连接状态
- 仅用于设备配置和连接的 Wi-Fi 密码
AI 营养推荐数据
- 宠物档案信息
- 喂养偏好和食材选择
- 食谱历史
- AI 生成的 Fresh Match、食谱和喂养建议
2. 我们如何使用您的信息
- 提供和维护 Heybopet 服务
- 连接和运行智能设备
- 生成个性化营养建议
- 改进产品和服务
- 提供客户支持并排查技术问题
- 保护账户安全并履行法定义务
3. 第三方服务
Heybopet 可能使用受信任的第三方服务提供商来支持我们的服务。这些服务商仅会在为 Heybopet 提供服务所必需的范围内处理信息。
涂鸦智能平台
- 支持智能设备连接与控制
- 可能处理设备信息
- 可能处理设备连接和网络通信信息
AI 服务提供商
- 生成营养建议
- 分析您为 Heybopet 功能提供的信息
- 仅用于提供 Heybopet 服务
4. 数据存储与安全
我们采用合理的技术和组织措施保护您的个人信息，包括安全的数据传输、访问控制、账户认证和数据保护程序。但任何互联网服务均无法保证绝对安全。
5. 数据保留
我们仅在提供 Heybopet 服务或履行法定义务所需的期限内保留您的信息。您可以随时申请删除账户及相关个人信息。
6. 您的权利
根据适用法律，您可能享有以下权利：
- 访问您的个人信息
- 更正不准确的信息
- 删除账户和数据
- 撤回同意
- 了解您的数据如何被处理
7. 账户与数据删除
您可以申请删除 Heybopet 账户和个人数据。请发送邮件至 [email protected]，并提供已注册的账户邮箱地址或手机号码及删除申请。完成身份核验后，我们将在合理期限内处理申请并删除适用的个人数据。
法律要求保留的信息除外。
8. 儿童隐私
Heybopet 服务并非面向低于适用法律规定年龄的儿童。我们不会故意收集儿童的个人信息。
9. 国际数据传输
您的信息可能会在 Heybopet 或我们的服务提供商运营所在的国家或地区处理。我们将根据适用隐私法律采取适当措施保护您的信息。
10. 本隐私政策的变更
我们可能会不时更新本隐私政策。政策变更时，将同步更新本页顶部的最后更新时间。
11. 联系我们
如您对本隐私政策或个人信息有任何疑问，请通过 [email protected] 联系杭州嘿博宠物用品有限公司。公司地址：中国浙江省杭州市。
Related information
Questions about your information?
Contact our support team for privacy, account or service questions.