Terms of Use

1. About Heybopet Services

Heybopet provides smart pet products and digital services designed to help pet owners provide more convenient and personalized feeding experiences.

• Smart fresh food cooking devices
• Pet nutrition assistance features
• AI-powered recipe recommendations
• Pet profile management
• Smart device connectivity and control

2. Account Registration

To access certain features, you may need to create a Heybopet account. You agree to:

3. Pet Information and Nutrition Recommendations

Heybopet allows users to create pet profiles and receive personalized feeding suggestions. Information provided by users affects recommendation results. AI-generated recommendations are based on available information and general nutrition principles and are intended for general pet wellness support only.

Heybopet does not provide veterinary diagnosis, medical treatment or emergency health advice. For pets with medical conditions, allergies, pregnancy, recovery periods or special dietary requirements, please consult a qualified veterinarian.

4. Smart Device Usage

Heybopet smart devices require compatible mobile devices, an internet connection, proper Wi-Fi configuration and supported operating environments.

• Network conditions
• Hardware environment
• User operation
• Third-party network services

5. User Responsibilities

You agree not to:

• Use Heybopet services for unlawful purposes
• Reverse engineer or modify the application
• Interfere with service operation
• Upload harmful or illegal content

6. Intellectual Property

All content and technology related to Heybopet services, including software, design, logos, brand elements, algorithms and product information, are owned by or licensed to Hangzhou Heybo Pet Products Co., Ltd. You may not copy, modify, distribute or commercially exploit any part of the service without authorization.

7. Third-Party Services

Heybopet may integrate third-party services, including IoT cloud platforms, AI service providers and analytics services. These third parties may have their own terms and privacy policies. Your use of those services may also be subject to their applicable terms.

8. Service Availability

We continuously improve Heybopet services and may update features, modify services, perform maintenance or temporarily suspend certain functions. We will make reasonable efforts to maintain service availability.

9. Disclaimer

Heybopet services are provided for general pet care assistance. We do not guarantee specific health outcomes, prevention or treatment of diseases, or replacement of professional veterinary advice. Pet owners remain responsible for making appropriate decisions regarding their pets' health and nutrition.

10. Account Termination

You may stop using Heybopet services at any time and may request account deletion according to our Account Deletion Policy. We may suspend accounts that violate these Terms.

11. Changes to These Terms

We may update these Terms periodically. Updated versions will be published on this page with a revised date. Continued use of Heybopet services after changes means you accept the updated Terms.

12. Contact Us

If you have questions regarding these Terms, contact Hangzhou Heybo Pet Products Co., Ltd. at [email protected]. Our address is Hangzhou, Zhejiang, China.