1. Information We Collect
We collect this information when you use the Heybopet mobile application, connect a smart pet device, or otherwise use our related services. Pet profile information helps us provide personalized feeding suggestions, fresh food recipe recommendations, nutrition analysis and pet wellness assistance.
AI-generated recommendations are intended for general pet wellness and nutrition support only. They are not medical diagnoses or veterinary treatment recommendations.
Account information
- Username
- Mobile phone number
- Account login information
- Account authentication information
Pet profile information
- Pet name and photo
- Species, breed, age, weight and gender
- Activity level and feeding preferences
- Dietary restrictions, allergies and health-related information you choose to provide
Smart device information
- Device model, ID and serial number
- Device status and usage records
- Cooking records
- Feeding records
Wi-Fi and network information
- Wi-Fi network information
- Device pairing information
- Network connection status
- Wi-Fi passwords used only for device setup and connection
AI nutrition recommendation data
- Pet profile information
- Feeding preferences and ingredient selections
- Recipe history
- AI-generated Fresh Match, recipe and feeding recommendations
2. How We Use Your Information
- Provide and maintain Heybopet services
- Connect and operate smart devices
- Generate personalized nutrition recommendations
- Improve our products and services
- Provide customer support and diagnose technical problems
- Protect account security and comply with legal obligations
3. Third-Party Services
Heybopet may use trusted third-party service providers to support our services. These providers may process information only as needed to provide their services to Heybopet.
Tuya Smart Platform
- Enables smart device connectivity and control
- May process device information
- May process device connection and network communication information
AI service providers
- Generate nutrition recommendations
- Analyze information you provide for Heybopet features
- Used only to provide Heybopet services
4. Data Storage and Security
We use reasonable technical and organizational measures to protect your personal information, including secure data transmission, access controls, account authentication and data protection procedures. No internet-based service can guarantee complete security.
5. Data Retention
We retain your information only for as long as necessary to provide Heybopet services or to comply with legal requirements. You may request deletion of your account and associated personal information at any time.
6. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and data
- Withdraw consent
- Request information about how your data is processed
7. Account and Data Deletion
You can request deletion of your Heybopet account and personal data. Please email [email protected] with your registered account email address or phone number and your deletion request. After verification, we will process your request and delete applicable personal data within a reasonable timeframe.
Some information may be retained where required by law.
8. Children's Privacy
Heybopet services are not directed to children under the age required by applicable laws. We do not knowingly collect personal information from children.
9. International Data Transfer
Your information may be processed in countries where Heybopet or our service providers operate. We take appropriate measures to protect your information according to applicable privacy laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the Last Updated date at the top of this page.
11. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact Hangzhou Heybo Pet Products Co., Ltd. at [email protected]. Our address is Hangzhou, Zhejiang, China.
Related information
Questions about your information?
Contact our support team for privacy, account or service questions.