How to Request Account Deletion
Heybopet respects your right to control your personal information. If you no longer wish to use Heybopet services, you can request deletion of your account and associated personal data.
Method 1: Delete from the app
- Open the Heybopet app
- Open Profile or Account Settings
- Select Account Management
- Tap Delete Account and confirm your request
Method 2: Email request
- Send an email to [email protected]
- Use the subject: Account Deletion Request
- Include your registered phone number, username and account email address
- We may verify your identity before processing the request
What Happens After Deletion
After your request is confirmed, your account information will be deleted, including:
- User profile information
- Login information
- Pet profile information
- Recipe history
- Device association information
Data Retention
Some information may be retained where required for legal obligations, security protection, fraud prevention or business records. Retained information will only be stored for the necessary period.
Processing Time
Account deletion requests are normally processed within 30 days. After completion, your account access will no longer be available.
Before You Delete Your Account
Deleting your account will remove access to the following:
- Saved pet profiles
- Personalized nutrition recommendations
- Connected smart devices
- Cooking records
Using a Device With Another Account
If you use Heybopet smart devices, you may need to reset or reconnect your device before using another account.
Contact Us
For account deletion questions, contact Hangzhou Heybo Pet Products Co., Ltd. at [email protected].
Related information
Questions about your information?
Contact our support team for privacy, account or service questions.